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致胜服务
致胜服务
通用软技巧类
课程小节数:
7
credits:
0
Course evaluation:
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The course introduction is being sorted out~
”以客户为中心“的意义及重要性
(1Minute0Seconds)
01.服务期望和体验的跷跷板
(4Minute50Seconds)
02.致胜服务二次方
(4Minute50Seconds)
03.我负责
(4Minute50Seconds)
04.抓住服务中的关键时刻
(5Minute20Seconds)
05.服务中的涟漪效应
(6Minute10Seconds)
06.投诉处理金字招牌2+3
(6Minute20Seconds)
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